The lack of transparency into what’s being discussed on Signal creates serious risk. But there are several major challenges around Singal compliance - namely, that the app does not fall under the protective umbrella of company-wide communications like Slack, and businesses cannot automatically see, monitor, or store Signal messages. Your company’s compliance efforts around business communications must include conversations taking place via the platform. But if business related conversations are taking place over Signal – whether they’re internal company discussions or client-facing interactions – they must be recorded and saved, according to legal standards for organizations operating in the financial, banking, and other regulated industries. So how can companies leverage Signal to interact with customers concerned about privacy, while balancing their own need for secure messaging that can be easily accessed in the future? Compliance and your company’s instant messaging policyĪ secure encrypted messaging app, Signal may feel like a more private, secure alternative to popular messaging services like Facebook Messenger, WhatsApp, and WeChat. Even the process of storing, capturing, and transferring messages within the app is far more complicated than archiving within competitors’ platforms. The platform is purposely designed to make it difficult for third parties to monitor what’s being said. But Signal’s biggest benefit – hyper-private, virtually untraceable messaging – poses a serious issue for companies, who need clear visibility into their messages both for liability and compliance purposes. The app promotes itself as the most secure and private on the market, and it’s gained a major following among people who want to share text and voice messages that can’t be monitored by a third party.Īs more and more people use Signal (there are an estimated 40 million monthly active users worldwide), the platform has naturally evolved into one of the more commonly used instant messaging apps for business, both for internal discussions and client-brand conversations. On the heels of privacy and surveillance scandals that have raised public concern around data security to new heights, Signal has evolved from a fringe messaging app to a popular communication channel for mobile messaging. Here’s how organizations can capture and store conversations taking place via the platform.
The ultra-private mobile messaging app is growing in popularity for business conversations.
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